// SUPPORT WORKSPACE

PASTE THE EMAIL.
SHIP THE TICKET.

Delaware Department of Corporations IT support arrives as Outlook threads and Jira Support Request tickets — often with a .msg and no analysis yet. SRM2 is a parallel, leaner workspace for that job: paste → analyze → create Jira → assign → copy messages → verify. It does not replace SRM v1; both stay live. Review Board clears unprocessed Support Requests (different from SRM v1’s Review Board).

Premier Parallel to SRM v1 Jira Cloud Copy, not SMTP Review Board
Open Workspace Review Board How it works
5
Workspace steps
8
One Shot fields
50
Auto-run cap
v2
Own settings
// HOW IT WORKS

Five steps from pasted email to verified assignment

One workspace page. WIP persists while you work. Messages are for your mail client — SRM2 does not send SMTP.

01
Paste the email
Drop the Outlook thread on Workspace. Analyze stays within a character cap so the paste cannot blow the model.
02
Read the analysis
TLDR, priority, stakeholders, category — enough to create the ticket, not a Knowledge Base article (that is SRM v1).
03
Create the Jira issue
Creates a real Jira issue using SRM2’s own settings. Test connection on Settings before you rely on it.
04
Assign + copy messages
Pick a developer, generate assignment/update/follow-up/verify text, copy into your real client. No MelTuc SMTP.
05
Verify
Mark verified when the loop is closed. History keeps the trail. One Shot and Review Board are parallel paths for bulk work.
Open Workspace
// REVIEW BOARD

Clear unprocessed Support Requests

Queue of brand-new Support Request tickets with a .msg and no rewrite markers yet. Accept or Skip each; Auto-Run walks the backlog (capped at 50, rate-limited). Not the same feature as SRM v1’s Review Board.

// OUT OF SCOPE

Not Insights Hub. Not SMTP. Not “SRM v1 but renamed.”

Knowledge Base, Manager Digest, SLA hub, SNT, and Jira Locator stay on SRM v1. Messages copy out; MelTuc does not send them.

// FEATURES

Workspace, board, history

📥
Workspace
Five steps on one page. WIP per user.
⚡
One Shot
Eight fields from one paste. Regenerate any field.
📋
Review Board
Unprocessed Support Requests. Accept, Skip, Auto-Run.
📜
History
Search, CSV export, bulk delete.
🧪
Prompt Lab
Versioned system prompts with test runs.
📊
Analytics
Local request aggregates — not live Insights Hub.
👥
EPAM Report
Live Jira performance for EPAM contractors. HTML/PDF.
🚫
Copy, not SMTP
Generated messages leave via clipboard. Jira creates are real.
// GET STARTED

Paste the email. Ship the ticket.

Login for Workspace. This page never lists your requests.

Open Workspace

Create a MelTuc account free.

// SAID SLOWLY

What stays true over time

Parallel leaner DoC IT support workspace — paste email, Jira, Review Board. Copy messages, not SMTP. Health stays cheap. If this page disagrees with the signed-in app, trust the app — the product contract and tests enforce that rule.